Refund Policy

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1. Overview

At Gryxonargriz, we want you to be satisfied with your purchase. This Refund Policy outlines our procedures for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

2. Company Information

  • Company Name: Gryxonargriz
  • Address: Wibrandtsvej 32, 2300 København, Denmark
  • Email: help@gryxonargriz.world
  • Country: Denmark

3. Right of Withdrawal (EU Consumers)

As a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email) to:

  • Email: help@gryxonargriz.world
  • Address: Wibrandtsvej 32, 2300 København, Denmark

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

After withdrawal, you must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired.

4. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 14 days of receipt
  • The product must be in its original, unopened packaging
  • The product seal must be intact
  • You must provide proof of purchase (order confirmation or receipt)

4.1 Opened Products

For sealed goods that are not suitable for return due to health protection or hygiene reasons, the right of withdrawal may not apply once unsealed after delivery, as permitted under applicable consumer law.

4.2 Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you. Please include:

  • Your order number
  • Photos of the damaged product and packaging
  • A description of the damage or defect

5. Return Process

  1. Contact Us: Email us at help@gryxonargriz.world with your order number and reason for return
  2. Receive Authorization: We will provide you with return instructions and a return authorization number
  3. Ship the Product: Package the product securely and ship it to the address provided. Include the return authorization number
  4. Inspection: Upon receipt, we will inspect the product to verify it meets return conditions
  5. Refund Processing: Once approved, your refund will be processed

6. Return Shipping Costs

  • Right of Withdrawal: You will bear the direct cost of returning the goods
  • Damaged/Defective Products: We will cover return shipping costs
  • Our Error: If the return is due to our error (wrong product shipped), we will cover shipping costs

7. Refund Process

7.1 Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

7.2 Refund Method

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

7.3 Refund Timeline

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If goods are handled beyond what is necessary to establish their nature, characteristics, and functioning, you may be liable for any diminished value as allowed by law.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

9. Non-Refundable Items

The following items cannot be returned or refunded:

  • Products that have been opened or have broken seals
  • Products returned after the 14-day withdrawal period
  • Products not in original condition, damaged, or missing parts for reasons not due to our error

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company, as there may be processing delays
  3. Contact your bank, as processing times can vary
  4. If you have done all of this and still have not received your refund, please contact us at help@gryxonargriz.world

11. Order Cancellation

If you wish to cancel your order before it has been shipped, please contact us immediately at help@gryxonargriz.world. If the order has not yet been dispatched, we will cancel it and issue a full refund. Once an order has been shipped, it cannot be canceled and must follow the standard return process.

12. Contact Us

If you have any questions about our Refund Policy, please contact us:

  • Email: help@gryxonargriz.world
  • Address: Wibrandtsvej 32, 2300 København, Denmark

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (CET).

13. Complaints and Dispute Resolution

If you are not satisfied with our handling of a refund or return, please contact us first so we can try to resolve the issue promptly. Consumers in Denmark may also contact relevant consumer authorities for guidance.

14. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. The applicable policy will be the one in effect at the time of your purchase.